Link2Trials Q&A_23

Answer:

An online pre-screener is an important first step in identifying potentially eligible patients, but it should always be followed by a personalized phone follow-up to ensure the right patients are selected and to build trust.

Here’s what makes the combination of online and phone pre-screening effective:

1️⃣ Concise & relevant questions – The online pre-screener should focus on key eligibility criteria to avoid unnecessary drop-offs.
2️⃣ User - friendly interface – A mobile-optimized and intuitive design ensures accessibility.
3️⃣ Branching logic– Adaptive questioning helps personalize the experience based on patient responses.
4️⃣ Clear explanations – Patients should understand why each question is asked and how it relates to their eligibility.
5️⃣ Data security & privacy – Patients must feel confident their information is protected.
6️⃣ Personalized phone follow up – A follow-up call ensures that responses are verified, additional criteria are discussed, and trust is established before referring the patient to the site.

By combining efficient online pre-screening with a human touch, we improve the accuracy of patient selection while ensuring a better patient experience and higher engagement in clinical trials.